Comments on: What’s happened to Customer Service? http://www.livingalmostlarge.com/2008/10/11/whats-happened-to-customer-service/ Trying to live large ...one step at a time Mon, 15 Mar 2010 23:14:39 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: LAL http://www.livingalmostlarge.com/2008/10/11/whats-happened-to-customer-service/comment-page-1/#comment-3723 LAL Mon, 13 Oct 2008 02:00:04 +0000 http://www.livingalmostlarge.com/?p=1746#comment-3723 True. There is also the truth that people have less money to spend and will be more likely to spend when they are treated well and the store impeccable maintained and clean. Even grocery stores where you "feel" like you are getting more bang for the buck. Personally dirty grocery stores are a turn off. True. There is also the truth that people have less money to spend and will be more likely to spend when they are treated well and the store impeccable maintained and clean. Even grocery stores where you “feel” like you are getting more bang for the buck.

Personally dirty grocery stores are a turn off.

]]> By: Tim http://www.livingalmostlarge.com/2008/10/11/whats-happened-to-customer-service/comment-page-1/#comment-3722 Tim Sun, 12 Oct 2008 23:11:59 +0000 http://www.livingalmostlarge.com/?p=1746#comment-3722 For the longest time the economy has been good and people have felt entitled to a job so much that they just walked away if anything remotely negative was said about their performance and hopped to another job. That was the job market. The hopefully good thing that comes out of people losing jobs and employment becoming tight, is that people actually stop feeling entitlement and start feeling that they ought to perform. This past decade customer service was absolutely atrocious, because employees simply didn't care. they were there for the paycheck and because the economy was well, employers didn't have the threat of firing people. Ben Stein wrote a good article about going into the bookstore and none of the employees being able to ship a book, despite being able to go to the store's website and having it shipped. there just has been such a malaise and laziness among employees. i think once employees see that their job isn't assured, that they will start to perform. customer service will get better as employment gets tighter. For the longest time the economy has been good and people have felt entitled to a job so much that they just walked away if anything remotely negative was said about their performance and hopped to another job. That was the job market. The hopefully good thing that comes out of people losing jobs and employment becoming tight, is that people actually stop feeling entitlement and start feeling that they ought to perform.

This past decade customer service was absolutely atrocious, because employees simply didn’t care. they were there for the paycheck and because the economy was well, employers didn’t have the threat of firing people. Ben Stein wrote a good article about going into the bookstore and none of the employees being able to ship a book, despite being able to go to the store’s website and having it shipped.

there just has been such a malaise and laziness among employees. i think once employees see that their job isn’t assured, that they will start to perform. customer service will get better as employment gets tighter.

]]> By: LivingAlmostLarge http://www.livingalmostlarge.com/2008/10/11/whats-happened-to-customer-service/comment-page-1/#comment-3721 LivingAlmostLarge Sat, 11 Oct 2008 21:15:29 +0000 http://www.livingalmostlarge.com/?p=1746#comment-3721 I understand that, but the truth is that people are going to find it harder to shop. And we are going to shop less because it's harder to stand around waiting. I am sorry that small stores are feeling the pinch, but they are not alone. Plus all the people your dad laid off will likely not be able to shop sadly. I understand that, but the truth is that people are going to find it harder to shop. And we are going to shop less because it’s harder to stand around waiting.

I am sorry that small stores are feeling the pinch, but they are not alone. Plus all the people your dad laid off will likely not be able to shop sadly.

]]> By: savvysuzie http://www.livingalmostlarge.com/2008/10/11/whats-happened-to-customer-service/comment-page-1/#comment-3720 savvysuzie Sat, 11 Oct 2008 15:06:12 +0000 http://www.livingalmostlarge.com/?p=1746#comment-3720 I can't speak for all retailers, and certainly not the big chains - but my dad co-owns a retail store and they have had to severely cut back on employees just to stay afloat. They are actually having to "lay off" the entire staff including managers and owners in January (it's a semi-seasonal business) and my dad and the other owners will be basically running the store for no pay until the spring just to make sure they don't have to close. I doubt that's the case with big name stores, but go easy on the local guys :) I can’t speak for all retailers, and certainly not the big chains – but my dad co-owns a retail store and they have had to severely cut back on employees just to stay afloat. They are actually having to “lay off” the entire staff including managers and owners in January (it’s a semi-seasonal business) and my dad and the other owners will be basically running the store for no pay until the spring just to make sure they don’t have to close. I doubt that’s the case with big name stores, but go easy on the local guys :)

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